Help & FAQ

How Between Lessons works

New here or stuck? Start with the basics below. If you can't find an answer, head to your account or get in touch with your teacher.

Getting started

Logging in and account options

Score analysis

How Between Lessons works

Getting started

Logging in and account options

Score analysis

Practice feedback

Teacher features

Settings and preferences

Troubleshooting

Privacy & GDPR

Getting started

What is Between Lessons?

Who is it for?

Which instruments are supported?

Does this replace my teacher?

Logging in and account options

Can I sign in with Apple, Google, or email/password?

What happens if I already have an account and try a different login method?

Is Apple sign-in available on every device?

Apple sign-in failed — what now?

Score analysis

How does the app analyse a score?

Does it check whether the notes in a bar match the time signature?

Can it understand complex time signatures like 3/2 or 7/8?

How does it tell tuplets apart from ordinary beamed notes?

How does it identify key signatures, especially minor keys?

Has score analysis gotten more reliable?

It identified the wrong key or time signature.

Practice feedback

How do I start a practice session?

Does the AI hear what I'm playing?

What is Parent Mode?

Teacher features

Can teachers suggest repertoire based on a student's progress?

How are repertoire suggestions generated?

How do I invite a student?

What can a teacher see?

Settings and preferences

Can I switch between dark and light mode?

Can I choose British or American notation terms?

Can I change the app language?

Troubleshooting

What should I do if score analysis takes longer than expected?

Will my analysis be lost if I refresh?

What file types and score qualities work best?

It says 'couldn't read the score' — what now?

How do I delete my account?

Privacy & GDPR

Who is the data controller?

What personal data does Between Lessons hold about me?

What's the lawful basis for processing my data?

What rights do I have under the GDPR?

How do I make a GDPR request (access, deletion, correction)?

How long do you keep my data?

Is my data shared with anyone else?

Is my data transferred outside the UK or EEA?

How do you keep my data secure?

What about cookies and tracking?

How do I unsubscribe from emails?

How do I report a privacy concern or data breach?